Shipping policy

Last Updated: August 2026

We are committed to making your shopping experience simple, reliable, and convenient. Every order is carefully prepared and dispatched with attention to product quality and packaging.

1. Order Processing

Orders are typically processed within 1–2 business days after successful payment.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, it will proceed through the selected delivery service to the shipping address provided at checkout.

2. Delivery Times

Estimated delivery times may vary depending on the destination and selected shipping method.

Economy Delivery: 5-8 business days
Standard Delivery: 3–5 business days, where available

Delivery estimates are provided as a general guide and are not guaranteed. Unexpected delays may occur due to weather, public holidays, carrier disruptions, customs procedures, or other circumstances beyond our reasonable control.

3. Shipping Charges

Available shipping options and applicable charges are displayed during checkout before the order is completed.

From time to time, promotional or complimentary shipping offers may be available and will be clearly indicated on the website.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Once an order has been dispatched, changes to the delivery address may not be possible. Additional charges may apply if an incorrect or incomplete address results in a returned or re-routed shipment.

5. Tracking

Where tracking is available, shipment tracking information will be provided once the order has been dispatched.

Tracking updates may take some time to appear after the carrier receives the shipment.

6. Delayed or Lost Shipments

While we work with reliable delivery services, shipping delays can occasionally occur.

If a shipment is delayed, customers should allow the carrier's normal delivery window to pass before considering the shipment lost. Lost or significantly delayed shipments will be reviewed according to the applicable carrier procedures.

7. Damaged Packages

Please inspect your package upon delivery. If the outer packaging appears significantly damaged, retain the packaging and product in its delivered condition.

Any applicable claim will be reviewed based on the condition of the shipment and the circumstances of delivery.

8. Delivery Restrictions

Certain products, destinations, or shipping methods may have specific delivery restrictions. Available options will be shown during checkout where applicable.

9. Important Information

Delivery times are estimates and may vary based on location, carrier availability, seasonal demand, and circumstances outside our control.

By placing an order, you acknowledge and accept the shipping terms outlined in this policy.

Thank you for choosing us for your pet care needs.